Verna M. Boucher
2785 Bandera Drive
East Helena, MT 59635
Home (406) 227-8398 - Work (406) 442-4451

Experience
Montana Beer and Wine Wholesalers Association February 2002 - Present
Missouri River Law Office______________________October 2003 - Present
Administrative Assistant
Schedule and arrange board meetings and annual meeting, including setting up teleconference calls for up to 15 people.
Take and transcribe minutes of board meetings, teleconferences and general membership meetings.
Draft correspondence and memos to membership.
Edit/write and produce a newsletter when newsworthy events warrant.
Issue weekly memos to wholesalers providing updated information received from the Liquor Licensing Bureau about beer and wine licenses in their area.
Maintain checking and savings accounts for MBWWA, including accounts receivable (dues payments, directory ad space payments, etc.) and accounts payable (taxes, office expenses, payroll, etc.).
Maintain and update membership listings and issue dues notices.
Collect data and prepare a monthly beer and wine report.
Provide phone coverage.

Montana Department of Labor and Industry September 1995 to January 2001
September 1999 - January 2001 (Temporary Position) Office of Workforce Development/Job Service Division
Program Assistant/Staff to the State Workforce Investment Board
* Schedule and arrange meetings varying in size from 10 people to 100 people.
* Arrange travel and hotel accommodations for 30 - 60 people.
* Assure travel voucher accuracy for reimbursement of travel expenses for Board Members and front-line staff attending Workforce Investment Act training and meetings.
* Monitor and maintain State Workforce Investment Board database (54 members, 300 interested parties) in Microsoft Access.
* Draft correspondence and memos for Director’s signature.
* Edit/write and produce the Workforce Development Update newsletter.
* Take and transcribe minutes for the State Workforce Investment Board meetings and Workforce Development Committee meetings, as well as Local Management Team meetings, Memorandum of Understanding meetings, staff meetings and technology development meetings.
* Update and revamp the Career Center Resource Directory (1000 listings) to create a more accessible and user friendly resource.

August 1999 - September 1999 (Temporary Position) TRA Unit/ Unemployment Insurance (UI) Division
TRA Benefits Examiner
Determine participant’s eligibility in the TRA program based on UI and TRA laws.
Process weekly benefit checks for participants of the TRA program.
Process returned UI benefit checks by re-mailing or stale dating the checks.
Issue and process claimant bonds for benefit checks not received.
Maintain timesheet and spreadsheet accuracy for the Monetary Unit of the UI Division.

June 1999 - August 1999 Benefits Processing Unit/UI Division
Claims Assistant
Review employer and claimant statements to issue determinations about the employer’s experience rating account.
Pull and distribute files ready for adjudication.
Create correspondence to claimants and employers explaining benefits and charges.
Maintain letters and macros in word processing system (Microsoft Word) for division.
Provide training and support in Microsoft Word and Excel to division.

October 1996 - June 1999 Charging Unit/UI Division
Program Assistant
Review employer and claimant statements to issue determinations that either charge or relieve the employer’s experience rating account.
Monitor and distribute files assigned to the Charging Unit
Create correspondence to claimants and employers explaining benefits and charges.
Maintain letters and macros in word processing system (WordPerfect 6.1 and then Microsoft Word) for division.
Provide training and support in Word and Excel to division.

September 1995 - October 1996 Benefits Support Unit/UI Division
Administrative Assistant
Monitored and distributed new and existing files to three units (20 people)
Open and distributed daily mail.
Answered multi-line phone (approximately 40-60 calls per day) and directed calls to appropriate person (35 people).
Typed correspondence for 20 people.

National Waterways Conference, Inc., Washington, D.C. April 1990 - June 1995
Meeting Coordinator/Office Manager
Provide comprehensive administrative support to the president.
Independent prioritization of daily office management.
Coordinate and assist in management of meetings and seminars.
Maintain and update membership database of 450 member companies.
Handle accounts receivable (maintain ledgers, make deposits, etc.) and accounts payable (taxes, rents, office expenses and post in appropriate expenditure categories.
Coordinate printing, marketing and direct mail correspondence.
Train and supervise temporary staff.
Handle and/or direct all incoming calls.
Transcribed 30-35 letters daily via Dictaphone equipment.

Hechinger (Store #18) Langley Park, Maryland August 1989 - June 1990
Training Coordinator/Supervisor
* Managed Human Resource Department
* Developed new training programs
* Responsible for the processing and orientation of new hires.
* Conducted all training programs for new and existing employees.
* Coordinated 32 cashiers to assure daily store coverage.
* Supervised 5 customer service operators.
* Ensured adherence to correct loss prevention procedures.
* Assisted manager in assuring customer needs and concerns were addressed.

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